Assessor Resource

MSFPT4001
Provide advice to customers on piano tuning and repair

Assessment tool

Version 1.0
Issue Date: May 2024


You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain initial information about tuning and repair requirements from workplace and customer information 
Use questioning and active listening techniques to clarify customer needs and perceived issues 
Provide feedback to customer to ensure correct interpretation of requirements 
Remove piano case parts and stored safely away from instrument 
Identify and record piano faults based on inspection of instrument 
Determine nature and scope of repairs required to rectify faults from assessment 
Determine required frequency of tuning based on industry recommendations and advise customer on conditions that may affect tuning stability 
Reassemble piano case parts after assessment to return to original state 
Advise customer of recommendations for tuning and repair 
Provide customer with options regarding priority of repairs to support informed decision 
Explain and discuss options about materials used in repairs to facilitate customer understanding of available products and services 
Agree and accurately document customer requirements 
Prepare and document quotation that includes accurate breakdown of all relevant costs 
Provide information that includes advice on terms and conditions in accordance with workplace procedures 
Obtain customer approval for work in accordance with workplace practices 

Forms

Assessment Cover Sheet

MSFPT4001 - Provide advice to customers on piano tuning and repair
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSFPT4001 - Provide advice to customers on piano tuning and repair

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: